Developed in Germany
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About SmartEm

The SmartEm GmbH is a young, competent and innovative company. Our employees bring a great deal of know-how from the medical technology sector to the company and can therefore contribute many ideas and innovations to the development of SmartEm products. The development of our products is always highly practice- and customer-oriented. Our certified company offers you only the highest quality and first-class service.


Portrait Nicolaj Wälli

Nicolaj Wälli

He is the manager and owner of SmartEm. He is responsible for all strategic decisions and directions. His slogan “a pro for pros” motivates everyone to give their best for the customer on a daily basis.

Portrait Ralf Søndergaard

Ralf Søndergaard

Ralf is our contact for the Danish market. His many years of technical experience and systematic approach mean he can come up with real solutions for his customers. His enthusiasm is inspiring and contagious.

Anders Fregerslev 🇩🇰

Anders is our contact person in Denmark. With his many years of experience in the wind industry, civil protection and the safety equipment industry, he creates safe solutions for his customers when working at height.

Portrait Marco Präsang

Pamela Lambach

The manager of back office is your person of contact for complex requests. She bears joint responsibility for our first-rate service and makes sure that the processes and procedures within our customer support service run smoothly.

Sarah Jergen

ist mit Abstand die jüngste im Team und hat sich als Auszubildende prima im Arbeitsleben zurechtgefunden. Sie ist primär involviert im Innendienst und packt gerne mit an in der Logistik, damit unsere Sendungen rechtzeitig bei zufriedenen Kunden ankommen. Natürlich kennt sie sich am besten bei den Social Medias aus.

Liridon Jusufi

Ein absoluter Allrounder bei SmartEm. Er arbeitet eng verzahnt mit dem Innendienst, achtet auf unsere hohen Qualitätsstandards im Warenein- und ausgang und stellt sicher, dass Ihr Produkt rechtzeitig angeliefert wird.

Achim Black

Er erweckt unsere Korbtragen “zum Leben”, denn alle SmartEm Korbtragen werden mit viel Liebe zum Detail in unserem Werk in Deutschland gefertigt. Achim testet deren Funktionen und sorgt für die hohe Qualität, damit in Einsatzsituationen alles glatt läuft.

Design and development

In close cooperation with our customers we develop innovative products for fire departments, rescue and emergency services. Our products impress with their durability and simplicity of use. We also develop our products in cooperation with clients in the case of special requirements and conditions.


We are certified according to ISO 9001 in the currently valid version. This is an international standard for quality management systems (QMS) and defines the requirements for an effective QMS. The aim is to fulfil customer requirements and expectations, improve product and service quality and increase customer satisfaction.

VQZ-certificate Download
GS1-Germany-GS1-certificate Download

SmartEm Online Shop

In our online store you will find our products for fire, rescue and emergency services. Private customers as well as business customers can buy our products. We offer personal assistance to our customers and are happy to help with any questions.

For retailers

Retailers can shop in our online store without any complications and at attractive terms. We are happy to help with any questions. Request login access at the specific trade costs for your online purchase.

For business customers

Rescue, industry and emergency services benefit from our range of smart products such as rescue stretchers, spine boards, emergency backpacks and additional equipment. Request your login access today.

SmartEm Cloud

The SmartEm Cloud takes the management of your SmartEm products off your hands. Learn more about our innovative Cloud.

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