The SmartEm GmbH is a young, competent and innovative company. Our employees bring a great deal of know-how from the medical technology sector to the company and can therefore contribute many ideas and innovations to the development of SmartEm products. The development of our products is always highly practice- and customer-oriented. Our certified company offers you only the highest quality and first-class service.
Team
Jens Hartmann
As the medical product advisor of SmartEm, he is in charge of distribution and development. He offers face-to-face visits and advice to make sure you find the right solution for your concerns and requirements regarding rescue products.
Nicolaj Wälli
He is the manager and owner of SmartEm. He is responsible for all strategic decisions and directions. His slogan “a pro for pros” motivates everyone to give their best for the customer on a daily basis.
Ralf Søndergaard 🇩🇰
Ralf is our contact for the Danish market. His many years of technical experience and systematic approach mean he can come up with real solutions for his customers. His enthusiasm is inspiring and contagious.
Pamela Lambach
The manager of back office is your person of contact for complex requests. She bears joint responsibility for our first-rate service and makes sure that the processes and procedures within our customer support service run smoothly.
Vahdettin Arkan
SmartEm’s allrounder Vahdettin Arkan works in the logistics department, the warehouse, commissioning and installation. He ensures that the products find their way to their new owner and carries out on-site repairs in case of urgency.
Amira Arkan
Our office clerk Amira Arkan processes your requests and provides excellent customer service. In addition, she assists the field sales force and the warehouse in their activities.
Marco Präsang
Marco Präsang is our fitter and part of his job is to certify your SmartEm products. He ensures the high quality of the assembled products and tests their function.
Elke Bölling
Elke Bölling looks after our customers back at the office. There, she takes care of preparing price quotes and orders, and always keeps an eye on things, no matter how busy it gets. With her clear and calm way of doing things, she provides fantastic support to our team.
Design and development
In close cooperation with our customers we develop innovative products for fire departments, rescue and emergency services. Our products impress with their durability and simplicity of use. We also develop our products in cooperation with clients in the case of special requirements and conditions.
SmartEm Online Shop
In our online store you will find our products for fire, rescue and emergency services. Private customers as well as business customers can buy our products. We offer personal assistance to our customers and are happy to help with any questions.
For retailers
Retailers can shop in our online store without any complications and at attractive terms. We are happy to help with any questions. Request login access at the specific trade costs for your online purchase.
For business customers
Rescue, industry and emergency services benefit from our range of smart products such as rescue stretchers, spine boards, emergency backpacks and additional equipment. Request your login access today.
SmartEm Cloud
The SmartEm Cloud takes the management of your SmartEm products off your hands. Learn more about our innovative Cloud.
