The SmartEm GmbH is a young, competent and innovative company. Our employees bring a great deal of know-how from the medical technology sector to the company and can therefore contribute many ideas and innovations to the development of SmartEm products. The development of our products is always highly practice- and customer-oriented. Our certified company offers you only the highest quality and first-class service.
Team
Nicolaj Wälli
He is the manager and owner of SmartEm. He is responsible for all strategic decisions and directions. His slogan “a pro for pros” motivates everyone to give their best for the customer on a daily basis.
Ralf Søndergaard
Ralf supports SmartEm as a technical advisor and is the direct point of contact for customers in Denmark. He supports technical questions, sales-related consulting, and training in a practical, solution-oriented manner.
Pamela Lambach
The manager of back office is your person of contact for complex requests. She bears joint responsibility for our first-rate service and makes sure that the processes and procedures within our customer support service run smoothly.
Colin Lambach
His main focus is on internal sales and operations. In sales and purchasing, he is highly committed to looking after our customers and suppliers and supporting the coordination of day-to-day operations. He is also the contact person for social media and our online shop. And whenever the logistics team needs an extra pair of hands, he is always happy to pitch in and help ensure that our goods arrive on time.
Shkelqim Hasimi
He is our first point of contact for all matters related to warehousing and logistics. With his extensive experience and expertise, he is able to handle even the most challenging shipping requirements. He manages our two warehouses reliably and competently, always keeping a close eye on inventory levels. At the same time, he increasingly serves as a liaison to support our colleagues in the administrative department.
Justin Beier
He is the newest member of our team. Drawing on his practical experience as a firefighter and paramedic, he provides our customers with professional support in his role as a Technical Sales Representative in the field.
Achim Black
He brings our basket carriers ‘to life,’ as all SmartEm basket carriers are crafted with great attention to detail in our factory in Germany. Achim tests their functions and ensures high quality, so everything runs smoothly in operational situations.
Benjamin Black
No matter the area he works in – assembly, order picking, or warehouse logistics – he is at home in all these fields. With his craftsmanship and expertise, he also manufactures our basket carriers and abseiling spiders in proven quality. A true all-rounder you can always rely on.
Design and development
In close cooperation with our customers we develop innovative products for fire departments, rescue and emergency services. Our products impress with their durability and simplicity of use. We also develop our products in cooperation with clients in the case of special requirements and conditions.
Certification
We are certified according to ISO 9001 in the currently valid version. This is an international standard for quality management systems (QMS) and defines the requirements for an effective QMS. The aim is to fulfil customer requirements and expectations, improve product and service quality and increase customer satisfaction.
SmartEm Online Shop
In our online store you will find our products for fire, rescue and emergency services. We offer personal assistance to our customers and are happy to help with any questions.
For retailers
Retailers can shop in our online store without any complications and at attractive terms. We are happy to help with any questions. Request login access at the specific trade costs for your online purchase.
For business customers
Rescue, industry and emergency services benefit from our range of smart products such as rescue stretchers, spine boards, emergency backpacks and additional equipment. Request your login access today.
SmartEm Cloud
The SmartEm Cloud takes the management of your SmartEm products off your hands. Learn more about our innovative Cloud.
