The SmartEm GmbH is a young, competent and innovative company. Our employees bring a great deal of know-how from the medical technology sector to the company and can therefore contribute many ideas and innovations to the development of SmartEm products. The development of our products is always highly practice- and customer-oriented. Our certified company offers you only the highest quality and first-class service.
Team
Nicolaj Wälli
He is the manager and owner of SmartEm. He is responsible for all strategic decisions and directions. His slogan “a pro for pros” motivates everyone to give their best for the customer on a daily basis.
Ralf Søndergaard 🇩🇰
Ralf is our contact for the Danish market. His many years of technical experience and systematic approach mean he can come up with real solutions for his customers. His enthusiasm is inspiring and contagious.
Anders Fregerslev 🇩🇰
Anders is our contact person in Denmark. With his many years of experience in the wind industry, civil protection and the safety equipment industry, he creates safe solutions for his customers when working at height.
Pamela Lambach
The manager of back office is your person of contact for complex requests. She bears joint responsibility for our first-rate service and makes sure that the processes and procedures within our customer support service run smoothly.
Sarah Jergen
is by far the youngest member of the team and, as an apprentice, has really found her feet in working life. She is primarily involved in office work and enjoys helping out in logistics to ensure that our consignments reach satisfied customers on time. Naturally, she knows her way around social media best.
Liridon Jusufi
An absolute all-rounder at SmartEm. He works closely with the back office, ensures our high quality standards for incoming and outgoing goods and makes sure that your product is delivered on time.
Achim Black
He brings our basket stretchers “to life”, because all SmartEm basket stretchers are manufactured with great attention to detail in our factory in Germany. Achim tests their functions and ensures their high quality so that everything runs smoothly during use.
Design and development
In close cooperation with our customers we develop innovative products for fire departments, rescue and emergency services. Our products impress with their durability and simplicity of use. We also develop our products in cooperation with clients in the case of special requirements and conditions.
Certification
We are certified according to ISO 9001 in the currently valid version. This is an international standard for quality management systems (QMS) and defines the requirements for an effective QMS. The aim is to fulfil customer requirements and expectations, improve product and service quality and increase customer satisfaction.
SmartEm Online Shop
In our online store you will find our products for fire, rescue and emergency services. Private customers as well as business customers can buy our products. We offer personal assistance to our customers and are happy to help with any questions.
For retailers
Retailers can shop in our online store without any complications and at attractive terms. We are happy to help with any questions. Request login access at the specific trade costs for your online purchase.
For business customers
Rescue, industry and emergency services benefit from our range of smart products such as rescue stretchers, spine boards, emergency backpacks and additional equipment. Request your login access today.
SmartEm Cloud
The SmartEm Cloud takes the management of your SmartEm products off your hands. Learn more about our innovative Cloud.
